{"id":28341,"date":"2022-01-09T22:27:44","date_gmt":"2022-01-09T21:27:44","guid":{"rendered":"https:\/\/medikoel.com\/cesto-postavljana-pitanja\/"},"modified":"2026-07-24T12:34:37","modified_gmt":"2026-07-24T10:34:37","slug":"cesto-postavljana-pitanja","status":"publish","type":"page","link":"https:\/\/medikoel.com\/hr\/cesto-postavljana-pitanja\/","title":{"rendered":"\u010cesto postavljana pitanja"},"content":{"rendered":"\t\t
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\u010cesto postavljana pitanja<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Je li moja kupnja sigurna? <\/strong>
Va\u0161a kupnja je potpuno sigurna. Va\u0161i podaci su za\u0161ti\u0107eni u skladu sa Zakonom o za\u0161titi osobnih podataka, a proces naru\u010divanja i registracije provodi se kori\u0161tenjem sigurnih online protokola. Me\u0111utim, zbog specifi\u010dnosti interneta, morate poduzeti i odre\u0111ene mjere kako biste osigurali potpunu sigurnost (antivirusni program, kvalitetne lozinke, \u2026). <\/p>

Mogu li naru\u010diti putem telefona?<\/strong>Da, narud\u017ebu mo\u017eete izvr\u0161iti i telefonom na broj +386 4 537 85 10<\/a>.<\/p>

Dostavljate li i u inozemstvo?<\/strong>
Da, \u0161aljemo u sve zemlje, prilago\u0111ava se samo cijena dostave.<\/p>

Kako mogu znati \u0161to se doga\u0111a s mojom narud\u017ebom?<\/strong>
O napretku va\u0161e narud\u017ebe bit \u0107ete obavije\u0161teni na adresu e-po\u0161te koju ste naveli prilikom narud\u017ebe. Tako\u0111er \u0107ete dobiti e-po\u0161tu od dostavne slu\u017ebe sa svim informacijama. Uvijek nas mo\u017eete nazvati na broj +386 4 537 85 10<\/a> i mi \u0107emo provjeriti status va\u0161e narud\u017ebe ili gdje se paket nalazi. <\/p>

Mogu li vratiti proizvode ako mi ne odgovaraju?<\/strong>
Da, imate pravo odustati od ugovora u roku od 14 dana od primitka artikala. Rok po\u010dinje te\u0107i jedan dan nakon datuma primitka artikala. Artikli moraju biti neo\u0161te\u0107eni i nekori\u0161teni. Molimo Vas da nam dostavite Va\u0161u adresu i podatke o bankovnom ra\u010dunu kako bismo Vam mogli vratiti novac. <\/p>

U vezi s odustajanjem od ugovora, potro\u0161a\u010d pokriva samo izravne tro\u0161kove povrata robe! Tro\u0161kovi povrata robe koja se zbog svoje prirode ne mo\u017ee vratiti po\u0161tom iznose 50,00 EUR (s PDV-om). <\/p>

\u017delim podnijeti pritu\u017ebu ili zahtjev. Kakav je postupak? <\/strong>
Na\u0161 cilj su zadovoljni kupci, stoga te\u017eimo kvalitetnoj izvedbi u svim fazama, od kupnje do isporuke! Me\u0111utim, ako ste tijekom ovog procesa do\u017eivjeli neugodan doga\u0111aj i \u017eelite podnijeti pritu\u017ebu, to mo\u017eete u\u010diniti putem e-po\u0161te: info@medikoel.com<\/a>. Mo\u017eete nas nazvati ili nam poslati pisanu pritu\u017ebu na sljede\u0107u adresu: Medikoel doo, Jalnova cesta 2, 4240 Radovljica. <\/p>

Pritu\u017eba treba sadr\u017eavati va\u0161e osobne podatke, adresu i broj telefona, kao i broj kupnje i opis problema. Sve \u0107e se potom rije\u0161iti u okviru zakonskih obveza ovisno o vrsti pritu\u017ebe. Posebna uredba Europske unije omogu\u0107uje rje\u0161avanje sporova u vezi s online kupnjom diljem EU putem ODR platforme. Platforma za rje\u0161avanje sporova dostupna je na https:\/\/ec.europa.eu\/consumers\/odr\/<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Je li moja kupnja sigurna? Va\u0161a kupnja je potpuno sigurna. Va\u0161i podaci su za\u0161ti\u0107eni u skladu sa Zakonom o za\u0161titi osobnih podataka, a proces naru\u010divanja i registracije provodi se kori\u0161tenjem sigurnih online protokola. Me\u0111utim, zbog specifi\u010dnosti interneta, morate poduzeti i odre\u0111ene mjere kako biste osigurali potpunu sigurnost (antivirusni program, kvalitetne lozinke, \u2026). Mogu li naru\u010diti […]<\/p>\n","protected":false},"author":5317,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-28341","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\u010cesto postavljana pitanja - Medikoel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medikoel.com\/hr\/cesto-postavljana-pitanja\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u010cesto postavljana pitanja - Medikoel\" \/>\n<meta property=\"og:description\" content=\"Je li moja kupnja sigurna? Va\u0161a kupnja je potpuno sigurna. 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